If a member replies, where does that reply "go"? Does it come back to Intuvo at all?
Yes, it shows up inside Intuvo as a notification, we can also activate an email to the LO that someone replied to a text.
How does Twilio "know" to e-mail the specific loan officer with a member's texted reply, especially if several LO users are sharing a single 10-digit text number?
Inside Intuvo, a member is assigned to an LO, that is the LO we'd notify. But additionally, based on access permissions, LOs can login and see all members or just members they are working with. They will see the reply in the LO’s user notification within Intuvo.
Is Intuvo involved at all, or does that strictly route from member's phone to LO's email?
We get an API Call back for delivered, as well as replied text. Intuvo is entirely involved in notifications to the LO.
Presumably, they know because we send them the "reply-to" email pulled from the associated owning user - what other member AND user data does Twilio get from us?
None other than listed in the 1st question.
What reporting is available from Intuvo, and from Twilio, about texts?
Text messaging reporting is viewed in the daily marketing preview. We don’t have any reporting available yet in the grid or transaction report, but we do have plans of setting this up soon. In the meanwhile, you can always write into email@example.com to get opt-out reports from Twilio.
Promotional emails must comply with all the requirements of CAN_SPAM Act of 2003.
If it contains only transactional and its primary purpose is transactional. In that case, it may not contain false or misleading routing information but is otherwise exempt from most provisions of the CAN-SPAM Act.
Unsubscribe links allow your subscribers to take them off the email list, rather than flagging the emails as spam.
It removes and manages individuals that unsubscribe from your list automatically.
Using the unsubscribe link processes bounce records.