Intuvo Knowledge BaseAdministration AdministrationHow do I submit a support or feature request?

How do I submit a support or feature request?

There are two ways in which you can report an issue, bug, or request assistance.

1. Create a Support Ticket in Intuvo Solutions Service Desk

Creating an account in Intuvo's Support Portal will enable you to submit and view any outstanding support requests, their respective status' in real time, and allow you to search for any relevant support articles that may assist you in resolving your issues/inquiries.

If you already have an account, simply follow the link below to log in and submit a request. To create an account with Intuvo's Support Portal, follow the link below and select 'Sign Up.'

https://intuvo.atlassian.net/servicedesk/customer/portal/1

 

2. Send an e-mail to support@intuvo.com. In the subject line, please outline "Your Company Name: Issue Being Reported," and provide any applicable steps taken, screenshots, or objectives in your description.

Once you have submitted a support request, you will receive an email stating that your issue has been received to our support portal. Once your ticket has been assigned and is in progress, you will receive a receipt that the ticket has progressed.